If there just isn't any other Teddy gear you find for a suitable exchange and a store credit just won't hunt, most Teddy items are eligible for a refund of payments except for:
- Items that have been washed or you've had for over 30 days.
- Pick of the Litter items because they are pre-orders and not general inventory and are only eligible for an exchange or store credit.
- Custom made/personalized items are not eligible.
- Mystery Teddy items cannot be returned or exchanged.
- Free promotional items cannot be returned.
- Discounted promotional items can only be returned for a store credit, no exchanges or refunds.