If you're not happy with an item in your recent order, we will gladly work with you on a return. For an item to be eligible for a return it:
- Needs to have been delivered with the past 30 days
- Be unwashed and unworn (tried on is okay)
- Cannot be a free promotional item or Mystery Teddy.
As long as it meets those requirements you can return it. Just pop the item(s) in the mail to:
Teddy the Dog
50 Brook Road
Needham, MA 02494
Please include your invoice or order number and just note what action we should take when we receive the return.
In the case of exchanges, if we don't have the replacement item in stock, we'll be in touch about sending a different item or issuing a store credit.
Note: Pick of the Litter items are only eligible for an exchange or store credit and discounted promotional items can only be returned for a store credit, no exchanges or refunds. Mystery Teddy items cannot be returned or exchanged.