Returns and exchanges of gift items is definitely allowed and Teddy's regular return policy applies (see below).
If you do not have the original packing slip or order number, we can help you find it. Contact us at firstname.lastname@example.org or at 844-344-3647 x1. We can usually find the original order with the name of the person who gave it to you.
We realize that some people do their gift shopping quite early and the 30 day return deadline may already be passed. If this is the case, don't hesitate to contact us to see if an exception can be made in your case.
Unwashed and unworn Teddy products purchased from teddythedog.com can be returned or exchanged within 30 days of delivery of your order.
Pick of the Litter, Custom and Clearance items are eligible only for exchanges or store credit. Mystery Teddy items and free promotional items are not eligible for returns.
Please complete the return information on the reverse side of your packing slip and mail your item(s) along with it to:
Teddy the Dog
50 Brook Road
Needham, MA 02494
Please allow up to 3 weeks for your return to be received & processed. We begin processing once we receive your return.